Oh no! We know how frustrating this can be, and we’re so sorry you’re experiencing this.
First, we recommend that you try deleting the app from your phone and re-installing it, and/or updating the app. When folks like you point out bugs to us, we try to fix them as soon as possible. These fixes might not show up while you’re still using an older version of the app, though!
If this doesn’t work, please take a screenshot of the issue you’re experiencing, and send it to us at firstname.lastname@example.org. If you could also tell us what kind of phone you’re using, what time the issue occurred at, and any other pertinent details, that would be great! We promise we’ll get back to you within 24 hours.
In the meantime, you can upload your data to our platform here.
If you have any other questions or concerns, please do not hesitate to contact us. Your feedback is greatly appreciated!